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Frequently asked questions

How many treatments have you completed?

Hair growth is cyclical and IPL treatments are only effective during one of the three growing phases (called the Anagen phase).  Not all hairs are in the same phase at the same time which is why you need to keep up with your treatments.  You may have missed a treatment or perhaps you didn’t catch the hair at the right stage.

Remember, with SmoothSkin Bare, you can treat any stubborn areas, such as underarms, with multiple passes (running your device over the same area a maximum of 3 times).

If you need some help or advice, contact us.

Yes, all SmoothSkin devices are safe and gentle enough to treat the entire bikini area (including the bikini line, mons pubis, labia majora and perineum, to use the technical terms!) so if you want a Brazilian or Hollywood please feel free – just use extra caution to avoid treating the ‘inner parts’ of the bikini area, including labia minora, the vagina and anus as IPL is not suitable for treating these areas. If you’re using SmoothSkin Muse or Gold, this may also be a good time to turn on gentle mode.

Do not use the device directly on mucus membranes, the genitals or around the anus. These areas may have a darker skin colour and so to avoid injury they should not be treated.

Yes. All SmoothSkin devices are suitable for use on male pubic hair. We do advise using a little extra caution when treating – along with gentle mode if you have it available on your device.

Do not use the device directly on mucus membranes, directly on the genitals (pubis bone, perineum and scrotum) or around the anus. These areas may have a darker skin colour and so to avoid injury they should not be treated.

No. Never attempt to flash a SmoothSkin device near the eye area.

Yes, you can safely treat the face, cheek and jaw line, the upper lip, neck and chin areas. However, DO NOT use on eyebrows, eye lashes, the scalp, lips, nostrils and ears.

Smoothskin is not recommended for use on the male face or beard. The depth and thickness of this type of hair need to be targeted with a much higher level of energy to be effective, which means SmoothSkin is unlikely to produce the desired results. Hair density on the male face is also very high, and so there’s a chance of burns being induced by the device.

No. DO NOT USE near bathtubs, showers, basins or other vessels containing water. If your SmoothSkin device becomes wet, it should not be used. DO NOT use if the device has been exposed to water.

For IPL treatment to work efficiently you must remove any hair from above the surface of the skin prior to each treatment, but keeping the root in place to help target the follicle will ensure maximum efficacy – and so maximum results.

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