Frequently asked questions

SMOOTHSKIN offers a 2-year warranty on faulty products, starting on the date of purchase. To qualify, product must be purchased from an authorised retailer. We’ll check the device for faults in materials or workmanship free of charge, and if deemed faulty we’ll replace the complete device at our discretion.

We get that sometimes things just don’t work out, however much we want them to. That’s why we offer a 90-day money-back guarantee on all of our products, even after you’ve tried them. Contact ShaverShop for more details.

We offer a no-hassle 90-day money back guarantee, so you can really get hands on with IPL before you decide whether it’s for you, as long as you bought your device from our approved retailer.

At the moment, we can only ship directly to our customers in the UK via smoothskin.com, and our friends across the pond in the US via smoothskin.com/us.

Our exclusive retail partner in Australia and New Zealand is ShaverShop. Shop our range online here.

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