Turn off your device and switch off the power supply at the plug. Leave for 30 seconds. Then, make sure all the power leads are connected correctly and turn the device back on. If the lights are still on please contact us.
Carefully wipe with a soft, dry cloth and ensure that the glass filter is undamaged after every use. The head of the device (gold part) can be removed. Please see your user guide for further guidance.
No, there should not be any glass against the skin. The glass filter is recessed back into the device.
This is perfectly normal, the lamp is quality engineered and has passed the highest standards of quality checks. This does not affect the power output.
First check that the adaptor plug is fully inserted into the handset. Make sure it is fully engaged. If the device is still cutting out, contact us.
SmoothSkin Gold offers a limited number of flashes. If the power bar indicators are flashing red continuously and SmoothSkin will not work, this means the device has used up all of the flashes (end of life). There is no replacement lamp or refurbishment service available for SmoothSkin.
This indicates that either your skin is too dark to treat or the sensors have not been placed against your skin properly. Have you made sure to place the head of the device and treatment window in full contact? – i.e. both small windows either side of the large treatment window should be firmly pressed against the skin.
If your skin is too dark then the device will not operate – contact us for assistance.
Don’t panic, smoothie! This is caused by residual hairs, stubble or debris on the surface of the skin and won’t affect the device’s performance in any way, it’s purely cosmetic.
In the future, you need to make sure you have shaved and cleaned the area you wish to treat immediately prior to treatments. If your device is marked please remove the gold or silver front and clean as per the instructions in the user guide.
If you are still concerned please contact us for further advice.