Top frequently asked questions

You may shave the hair between treatments, you MUST NOT wax, epilate or pluck as this removes the hair shaft that absorbs the light during treatment.

The device has a 2 year warranty starting on the date of purchase.  We will check for faults in materials or workmanship free of charge and replace the complete device, at our discretion. If you have purchased the device direct from SmoothSkin (i.e. not from Boots or other retail outlets) we operate a 90 Day Money Back Guarantee. This means if you are not satisfied with the results, you can return your device and obtain a full refund as long as you are within the 90 days. The 90 days starts from date of purchase.

SmoothSkin is suitable for all but the darkest skin tones. If you would like to know if you are suitable, please take a look at our skin tone chart in the user manual or on the ‘what is IPL’ section of our website.

Yes, the SmoothSkin is suitable for use on the male and female pubic area / bikini line area. However, SmoothSkin has not been clinically tested on the pubic areas. Do not use the device directly on mucus membranes, the genitals or around the anus. These areas may have a darker skin colour and so to avoid injury they should not be treated.

Yes, you can safely treat the face, cheek and jaw line, the upper lip, neck and chin areas. However, DO NOT use on eyebrows, eye lashes, the scalp, lips, nostrils and ears.

We do not recommend using IPL to remove the male beard. The SmoothSkin device may permanently reduce hair and could feminise the face. It may cause an adverse reaction due to the thickness of hair.

Yes. A number of clinically approved trials have proven that when used properly, you will see significant permanent hair reduction. See user guides for more information regarding treatment regimes and how to get the best out of your device.

First, let’s talk about what NOT to expect. As for ALL home-use IPL or laser treatments (don’t believe anyone who would tell you otherwise), one treatment won’t last forever. You will need to keep treating the hairs every once in a while to avoid hair growth starting up again; but the great thing about SmoothSkin Bare is that it will prevent hair regrowth as long as you keep treating regularly, so if you keep it up, you will never have to experience stubbly legs or underarms again. Hoorah!

Yes. Clinical trials have shown that SmoothSkin Gold produces permanent results.

In one trial, 94% of women experienced visible, permanent hair reduction. To get the best results, you must ensure you use the device for an initial period of 12 weeks, then just once a month afterwards for continuously hair free skin.

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Continuously beautiful hair free skin

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