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Frequently asked questions

Sorry to hear that. Please go back to your retailer and ask for a refund.

Do not use the device. It’s possible that it hasn’t been clinically tested for safety or efficacy. SmoothSkin cannot be held liable for adverse events caused by fake devices.

To find a list of authorised retailers in your area please check our product pages on your local website or contact customer care.

Please contact us at fake@smoothskin.com to report the listing. We will contact the relevant parties to get the listing removed.

 

Yes, though whilst some sellers are of course genuine fake goods are also offered on social media, trade and auction sites, and they can be very difficult to identify.

We recommend that you make sure that you are purchasing genuine products from an approved SmoothSkin retailer.  You can find these on the product pages on our website, or by contacting customer care.

 

Yes. Unfortunately, even though we do our utmost to identify and report fake sites and products, there is still a possibility that these may appear in search engine listings.

Always make sure that you are purchasing genuine products from an approved SmoothSkin retailer.  You can find these on the product pages on our website, or by contacting customer care.

Yes. Unfortunately, even though we do our utmost to identify and report fake sites and products, there is still a possibility that these may appear in search engine listings.

Always make sure that you are purchasing genuine products from an approved SmoothSkin retailer.  You can find these on the product pages on our website, or by contacting customer care.

We take this issue very seriously and are actively investigating all reports of and information surrounding fake SmoothSkin goods, along with police, customs and trading standards teams globally. Our customers’ safety is our priority.

If you have any information please contact us at fake@smoothskin.com.

Fake electrical goods can be dangerous. They may not have undergone the rigorous testing processes that genuine SmoothSkin products must adhere to to pass our high safety standards and may cause electrocution, burns or skin damage. In addition, they may feature considerably reduced energy output, meaning that they will not be effective in terms of hair reduction.

In addition, consumers may risk identity theft or fraud from shopping on fake sites.

Always make sure that you are purchasing genuine products from an approved SmoothSkin retailer.  You can find these on the product pages on our website, or by contacting customer care. Our product warranty only applies to genuine SmoothSkin product. We are not able to extend this to non-authentic or fake goods.

Unfortunately, there are some websites selling fake SmoothSkin products. These look legitimate and are designed to trick consumers into believing that they are receiving genuine SmoothSkin products, often at a reduced price.

Always make sure that you are purchasing genuine products from an approved SmoothSkin retailer.  You can find these on the product pages on our website, or by contacting customer care.

We recommend that you only buy SmoothSkin products from approved stockists. You can find these on the product pages on our website, or by contacting customer care.

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