Frequently asked questions

The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving, if hair is not completely removed it may damage the front of the device), cleaned and dried. If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned STOP treatment and contact us.

Please get in touch using the methods listed on our contact us page.

Itchiness is a common side effect of IPL treatment. However, if you have intense itchiness which has not subsided after 24 hours, please stop using the device immediately and consult your GP before using SmoothSkin again.

You need to stop treating immediately.  We recommend you visit your GP / Medical Practice and ask for advice. In the meantime, contact us. Our trained advisers will send you a Health Questionnaire to fill out and return.  Once you have done that we will assist you and ensure you are not making any mistakes in your preparation or treatment regime.

SmoothSkin has clinically proven results, however, everyone is different. Treatment success can depend on a number of issues such as catching the hair at exactly the right stage of growth, or even hormone changes / imbalances.

Contact us for extra support and tips at any stage throughout your SmoothSkin journey. And remember, with SmoothSkin Bare, you can treat any stubborn areas, such as underarms, with multiple passes (running your device over the same area a maximum of 3 times).

To use stamp mode on any SmoothSkin system, simply place the handset on the skin, press and release the activation button. Remove from the skin before carefully re-applying to the next treatment area. This is best for small areas such as your underarms and face.

To use glide mode, place the handset on the skin, press and hold down the activation button, then glide the handset along the skin between flashes. Try to move the handset at a steady speed that gives full coverage without overlap or missed areas. This is best for larger areas such as your legs.

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