Frequently asked questions

Oh, no! Have you double checked that your code is valid on your order and still in date? If so, it’s possible that we’re already running an even better offer, and so our system has already selected the better deal for you. If you’re still not sure, contact us.

Oh, no! Have you double checked that it’s valid on your order? If so, it’s possible that we’re currently offering an even better deal, so our system has automatically selected that for you instead. If you still need help, please contact us.

Please contact us and give your order reference number if you have one – we’ll put things right for you as fast as we can.

SmoothSkin offers a 2-year warranty on faulty products, starting on the date of purchase. To qualify, product must be purchased from an authorised retailer. We’ll check the device for faults in materials or workmanship free of charge, and if deemed faulty we’ll replace the complete device at our discretion. Find more info here.

We get that sometimes things just don’t work out, however much we want them to. We have a team of trained advisors ready to walk you through your treatments and offer you any extra advice, and you can sign up to our email support programme that’s designed to send you tips and tricks every step of the way.

But if SmoothSkin doesn’t work out for you you can return your product to us for a refund up to 90 days after placing your order, even after you’ve tried it. Find out more, here. And remember, you can always contact us for more info.

We get that sometimes things just don’t work out, however much we want them to. We have a team of trained advisers ready to walk you through your treatments and offer you any extra advice, and you can sign up to our email support programme that’s designed to send you tips and tricks every step of the way.

But if all else fails, yes, we offer a 90-day money-back guarantee on all of our products, even after you’ve tried them. Find out more, hereAnd remember, you can always contact us for more info.

We offer a no-hassle 90-day money back guarantee on all our products, so you can really get hands on with IPL before you decide whether it’s for you, as long as you bought your device from an approved retailer. Click here for more information or get in touch with our friendly advisers via live chat. And remember, returns are free in the form of a pre-paid label.

UK delivery is free and takes around 1-2 business days. In a hurry? Let us know and we’ll do our very best to get your order to you a little faster.

At the moment, we can only take online orders from our customers in the UK via smoothskin.com, and our friends across the pond in the US via smoothskin.com/us. If you live elsewhere, don’t panic – we have retailers all across the world.

For more information, either select your country in the header bar or main menu to be taken to the most appropriate site for your region where you can find information on approved suppliers, checkout this page, or contact us for more information.

Yes, when you order with us directly at SmoothSkin.com you can choose between either 12-monthly payments, or one single payment upfront. Find out more about how instalments work here. Note, the minimum order value to pay to be eligible to select instalment payments is £249.

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