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Frequently asked questions

The precision head simply attaches on to the front of your device via an internal magnet inside the front of the main device. This magnet holds the head in place whilst you treat the area. Simply unclip or re-attach depending on which area you’re treating.

This is caused by residual hairs, stubble or debris on the surface of the skin and won’t affect the device’s performance in any way, it’s purely cosmetic.

In the future, make sure you have shaved and cleaned the area you wish to treat immediately prior to treatments. If your device is marked please remove the gold or silver front and clean as per the instructions in the user guide.

If you’re still concerned, please contact us for further advice.

Make sure the power supply is plugged in. Ensure the Skin Tone Sensor is fully pressed against the skin. SmoothSkin Bare+ will not activate if it detects an unsafe skin tone. Check against the skin tone chart in the front of your user guide. If you cannot get it to work, please contact us.

SmoothSkin Bare FIT features unlimited flashes, so you’ll never have to worry about running out.

When the Skin Tone Sensors are placed on the treatment area the blue light emitted by the Sensors is reflected back from your skin. The device then detects your skin tone is appropriate for use. The device will only flash if it detects a safe skin tone.

To get the most out of your SmoothSkin Bare FIT, you should use it every week to ensure all hair follicles are treated. In the first few weeks following the initial treatments, you will still see some hairs growing. Relax, these will likely be the hairs that were not treated in their growth phase (when IPL is most effective), so be sure to keep up with the treatments!

Within 4 weeks, you should be seeing a reduction in hair regrowth. There will still be some hairs that need treating as you need to catch each hair in the right phase, but with continued treatments you will see continued hair reduction. Once you get the desired results, you’ll still need to continue with top-ups around every two weeks to prevent hair regrowth.

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