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Frequently asked questions

Carefully wipe with a soft, dry cloth. Please see your user guide for further guidance.

The precision head simply attaches on to the front of your device via an internal magnet inside the front of the main device. This magnet holds the head in place whilst you treat the area. Simply unclip or re-attach depending on which area you’re treating.

SmoothSkin Bare FIT comes with a detachable precision head that is perfect for smaller, tricky areas (such as upper lip, shins, fingers, and toes).

Not at all. SmoothSkin Bare FIT is fitted with a powerful fan to cool down the electric components, and sometimes the device may need to slow down slightly to allow the fan to do its job effectively.

The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving), cleaned and dried. If hair is not completely removed it may damage the front of the device.  If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned STOP treatment and contact us.

Carefully wipe with a soft, dry cloth and ensure that the glass filter is undamaged after every use. The head of the device (gold or silver part) can be removed.  Please see your user guide for further guidance.

No, there should not be any glass against the skin. The glass filter is recessed back into the device.

This is perfectly normal, the lamp is quality engineered and has passed the highest standards of quality checks. This does not affect the power output.

This indicates there is a fault with the device. Stop using the device and contact the helpline.

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