SmoothSkin Pure is fitted with skin contact sensors that check your skin contact before each flash, making sure the device is safe to operate. The sensors must be in full contact with the treatment area for the device to flash. If the device is not in full contact with the treatment area, the device will not flash. Try adjusting the positioning of the device to ensure full contact is achieved, particularly on more awkward areas like arms and shins.
SmoothSkin Pure will not activate unless it detects a safe skin tone to receive IPL treatment. SmoothSkin Pure includes an intelligent skin tone sensor that automatically detects your skin tone and selects the optimal treatment setting. If the device detects that your skin tone cannot safely receive IPL treatment, it will not flash and the power bar will illuminate red.
Power Mode is the default setting when your device is switched on. You can toggle between the three modes pressing the Mode Button underneath the main Activation Button.
You can also use your SmoothSkin Pure device in stamp mode to treat smaller areas or in glide mode to treat larger areas fast. Stamp mode is activated by pressing the SS button once. Glide mode is activated by keeping the SS button firmly pressed whilst you glide over the treatment area. Your device will flash continuously for an ultra-fast and smooth treatment.
SmoothSkin Pure will display any error messages through combinations of lights on the power bars on the sides of the handset. This indicates that there is a fault with the device. Stop using the device and contact us.
The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving), cleaned and dried. If hair is not completely removed it may damage the front of the device. If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned STOP treatment and contact us.
Carefully wipe with a soft, dry cloth and ensure that the glass filter is undamaged after every use. Please see your user guide for further guidance.
No, there should not be any glass against the skin. The glass filter is recessed back into the device.
This is perfectly normal, the lamp is quality engineered and has passed the highest standards of quality checks. This does not affect the power output.
SmoothSkin Pure will not activate unless it detects a safe skin tone to receive IPL treatment. The device includes an intelligent skin tone sensor that automatically detects your skin tone and selects the optimal treatment setting. Due to the nature of Intense Pulsed Light technology, SmoothSkin Pure is not suitable to treat very dark skin or Fitzpatrick skin tone 6. Please check our skin tone chart for more information.