• Shipping & Returns

Payment

We accept payments via credit/debit card or via Paypal. Payments can be made in full or if ordering SmoothSkin Muse, you can choose our 12-month instalment plan which spreads the cost over 12 months at no extra cost. Click here for more information.

Shipping

Shipping is free and takes approximately 3-4 days. Shipping to UK only.

Returns

Returns are free via Royal Mail. We’ll send you a label. You just need to stick it to the package and drop it to your local Post Office. Easy peasy!

Money-Back Guarantee

We offer a 90-day money-back guarantee across all of our products so that you can really get to grips with IPL before you need to decide. Proof of purchase required. Click here for more information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Warranty

SmoothSkin Muse, SmoothSkin Gold, SmoothSkin Bare and SmoothSkin For Men are offered with a 2-year warranty. During the warranty period, SmoothSkin will arrange for your device to be  collected, checked and if deemed necessary replace your product. To qualify, product must be purchased from an authorised SmoothSkin retailer as detailed on product pages at SmoothSkin.com and you must retain proof of purchase. This must be provided on request. Warranty begins on the date of purchase as stated on your receipt.  Note that warranty returns can only be collected from, and delivered to, the country in which the original purchase was made. Additional information can be found with Warranty Terms & Conditions.

 

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