• Our Guarantee

SmoothSkin Gold, SmoothSkin Bare and SmoothSkin For Men are offered with a 2-year warranty.

Money-back guarantee

We offer a 90-day money-back guarantee on all devices ordered via smoothskin.com. Give SmoothSkin a try and if you’re not convinced, we’ll accept your device back for a full refund (even though the device has been used!). We’re confident you’ll be so pleased with your results there’s no way you’ll want to see your SmoothSkin go.

Returns

The returns policy for buying directly through our website lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund.  It is preferred that the device is returned in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Payment

Payments can be made in full or you can choose our 3 monthly installment payment plan which spreads the cost over 3 months. The monthly installment prices are stated on the website during the purchasing process.

If you have any questions about the payment process please call our helpline on 0303 031 1024.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ipulse.co.uk.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact our helpline on 0303 031 1024.

Shipping

To return your product, please call our helpline on 0303 031 1024.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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