• Warranty & Returns

Orders

We’re no longer taking orders online via smoothskin.com. If you’re interested in trying our products, please check out our individual product pages to find our available retailers.

Money-Back Guarantee

We offer a 90-day money-back guarantee across all of our products so that you can really get to grips with IPL before you need to decide, as long as you buy your product from an authorised UK retailer. Proof of purchase required. Click here for more information.

Refunds

If you’ve ordered via smoothskin.com, we offer a 90-day money-back guarantee period. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Warranty

SmoothSkin Muse, SmoothSkin Gold, SmoothSkin Bare and SmoothSkin For Men are offered with a 2-year warranty. During the warranty period, SmoothSkin will arrange for your device to be  collected, checked and if deemed necessary replace your product. To qualify, product must be purchased from an authorised SmoothSkin retailer as detailed on product pages at SmoothSkin.com and you must retain proof of purchase. This must be provided on request. Warranty begins on the date of purchase as stated on your receipt.  Note that warranty returns can only be collected from, and delivered to, the country in which the original purchase was made. Additional information can be found with Warranty Terms & Conditions.

 

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