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Please get in touch using the methods listed on our contact us page.

Itchiness is a common side effect of IPL treatment. However, if you have intense itchiness which has not subsided after 24 hours, please stop using the device immediately and contact us.

You need to stop treating immediately and contact us. Our trained advisers will send you a Health Questionnaire to fill out and return.  Once you have done that we will assist you and ensure you are not making any mistakes in your preparation or treatment regimen.

SmoothSkin has clinically proven results, however, everyone is different. Treatment success can depend on a number of issues such as catching the hair at exactly the right stage of growth, or even hormone changes / imbalances.

Contact us for extra support and tips at any stage throughout your SmoothSkin journey. And remember, with SmoothSkin Bare, you can treat any stubborn areas, such as underarms, with multiple passes (running your device over the same area a maximum of 3 times).

To use stamp mode on any SmoothSkin system, simply place the handset on the skin, press and release the activation button. Remove from the skin before carefully re-applying to the next treatment area. This is best for small areas such as your underarms and face.

To use glide mode, place the handset on the skin, press and hold down the activation button, then glide the handset along the skin between flashes. Try to move the handset at a steady speed that gives full coverage without overlap or missed areas. This is best for larger areas such as your legs.

How many treatments have you completed?

Hair growth is cyclical and IPL treatments are only effective during one of the three growing phases (called the Anagen phase).  Not all hairs are in the same phase at the same time which is why you need to keep up with your treatments.  You may have missed a treatment or perhaps you didn’t catch the hair at the right stage.

Remember, with SmoothSkin Bare, you can treat any stubborn areas, such as underarms, with multiple passes (running your device over the same area a maximum of 3 times).

If you need some help or advice, contact us.

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