Warranty Terms & Conditions
All SmoothSkin products are offered with a 2-year warranty. During the warranty period, SmoothSkin will arrange for your device to be collected, checked and if deemed necessary replace your product. To qualify, product must be purchased from an authorised SmoothSkin retailer as detailed on product pages at SmoothSkin.com and you must retain proof of purchase. This must be provided on request. Warranty begins on the date of purchase as stated on your receipt. Note that warranty returns can only be collected from, and delivered to, the country in which the original purchase was made. In addition to this, online purchases including those made via Amazon, can be collected from and delivered to UK addresses only. At SmoothSkin’s discretion, faulty devices shipped overseas (including Republic of Ireland) can be sent to SmoothSkin for investigation at the buyer’s expense. SmoothSkin warranty covers faulty materials and manufacture quality only – and applies only if the product has been properly handles and used in line with the relevant user guide. This warranty will not cover any accidental damage.
The warranty begins on the date of purchase as stated on your receipt (either paper receipt, or email order confirmation) and ends exactly two years following this date. If you have lost your proof of purchase, the retailer is unknown or the product was purchased from an unregistered seller (i.e. online auction channels) the warranty period is considered to have started three months after the date of manufacturing derived from the serial number of the product at SmoothSkin’s discretion. In this instance, proof of serial number must be provided before any claim is pursued.
Where a product is found to be faulty and is within the 2-year period, SmoothSkin will replace the product. In this instance, warranty will continue from the date of original purchase.
So, what’s excluded?
The warranty does not cover for the losses consequent in nature, including but not limited to loss of
data or loss of business and does not apply if:
This is in addition to your statutory rights. We reserve the right to amend these terms at any time.
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